DISCLAIMER

All the information on this website is published in good faith and for general information purposes only. We do not make any warranties about the completeness, reliability and accuracy of this information. Neither does the St Albans Writers’ Festival Incorporated make any guarantees about the accuracy of information about goods and services offered and supplied by advertisers and sponsors on this site, nor do we have any control over the products (such as accommodation or catering) offered by suppliers listed on our website. Information provided on our website does not imply a recommendation for the supplier.

From our website, you can visit other websites by following hyperlinks to these sites. While we strive to provide only links to useful and ethical websites, we have no control over the content and nature of these sites and the links to other websites. Links to other websites do not imply a recommendation for the content found on these sites. Please be aware that when you leave our website, other websites may have different privacy policies and terms which are beyond our control.

PRIVACY POLICY

The St Albans Writers’ Festival (referred to in this document as we, us or our) recognise that your privacy is very important and we are committed to protecting personal information we collect from you. The Privacy Act 1988 (Commonwealth) (hereafter referred to as the Privacy Act), Australian Privacy Principles and registered privacy codes govern the way in which we must manage your personal information. This policy describes how we collect, use, disclose and otherwise manage personal information about you.

1. Collection of Personal Information

Types of information collected

We may collect and hold personal information about you, that is, information that can identify you, and is relevant to providing you with the services or products you are seeking. This personal information may include details such as your name, age, gender, contact information, products and services you are interested in or require more information about. If you purchase or request products and services from us we may also request your preferences for receiving further marketing or promotional material.

The choice of how much information you provide to us is yours. We seek this information either to process your request for information and provide that information to you, to improve the quality of our products and services or to assist you to determine which products and services best meet your needs.

Method of collection

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email, or through a telephone conversation with you. We may also collect personal information about you from third parties acting on your behalf (for instance, agents).

We welcome feedback from you about all aspects of its website. We store feedback that users send to us. This feedback is used to administer and refine our service. We may also use the information to improve or promote this site. We will not publish your name in connection with any information you provide without your permission.

Purpose of collection

The personal information that we collect and hold about you, depends on your interaction with us. Generally, we collect, use and hold your personal information for the purposes of:

• providing products or services to you or someone else you nominate;
• providing you with newsletters, information and other communications;
• providing you with information about other services that we offer that may be of interest to you;
• facilitating our internal business operations, including the fulfilment of any legal requirements; and
• analysing our services and customer needs with a view to improving those services.

If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Internet users

If you access our website, we may collect additional personal information about you in the form of your IP address or domain name. Our website may use cookies from time to time. The main purpose of cookies is to identify users and to prepare customised web pages for them. We may collect and store information about your visit to our website, including the name of the domain from which you accessed the internet, the date and time you accessed the website, the internet address of the website from which you linked directly to the website and the pages you accessed while visiting the website. This information does not in itself identify you and is used to measure the number of visitors to the website and how it was navigated. This information assists us to make the website more useful to you.

2. How do we use and disclose Personal Information?

Generally, we only use or disclose personal information about you for the purposes for which it was collected (as set out above). We do not purposefully disclose personal information about you to third party entities.

In some circumstances, the law may permit or require us to use or disclose personal information for other purposes (for instance where you would reasonably expect us to and the purpose is related to the purpose of collection).

3. Security of your information

We store your personal information in different ways, including in paper and electronic format. We take all reasonable steps to ensure the security of all information we collect from risks such as loss or unauthorised access, destruction, use, modification or disclosure of data. For example, your personal information is maintained in a secure environment which can be accessed only by authorised personnel. However, no data transmission over the internet or information stored on servers accessible through the internet can be guaranteed to be fully secure. These activities are undertaken at your risk.

4. Access and correction of personal information

You may request access to your personal information collected through this website at any time, by making a written request. Please send an email at the contact address shown on this website and we will respond to your request within a reasonable period. If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is incorrect, incomplete or out of date, please advise us and we will update it. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

5. Links to other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices or content of linked websites. It is your responsibility to investigate the privacy policies of those other sites.

6. Changes to this Privacy Statement

This privacy policy may change from time to time particularly as new rules, regulations and industry codes are introduced. Any changes will be noted on our website.

7. Complaints and feedback

If you wish to make a complaint about a breach of the Privacy Act, Australian Privacy Principles or a privacy code that applies to us, please contact us as set out below and we will take reasonable steps to investigate the complaint and respond to you. If you are not happy with our response, you may complain directly to the federal Information Commissioner.

If you have any queries or concerns about our privacy policy or the way we handle your personal information, please contact our privacy officer at:
Street address: 1515 St Albans Road, Central Macdonald, NSW 2775
Email address: enquiries@stalbanswritersfestival.com.au

More information

For more information about privacy in general, you can visit the Federal Information Commissioner’s website at http://www.oaic.gov.au
If you have any concerns or questions, please use contact details as found in this website. Thank you for taking the time to read our Privacy Statement.

TICKETING POLICY

Booking terms and conditions

The program is correct at the time of publication on this website and may be subject to change. We regret it is not possible to refund or alter completed bookings.

Tickets booked via this website do not incur booking fees. GST is not applicable to this Festival. The St Albans Writers’ Festival is not registered for the GST.

Cancelled or postponed events

All events will be held under shelter in venues distributed around the village of St Albans. Patrons accept the risk that weather they consider unsatisfactory may occur during the event and acknowledge that tickets WILL NOT be refunded or exchanged, unless a presentation or workshop is cancelled prior to the commencement of the Festival.

Presentations or workshops cancelled during the Festival DO NOT incur a refund. In the event of a last minute cancellation due to extreme circumstances the organisers will make every endeavour to substitute a presentation or workshop of equal interest and merit.

The Festival will only be cancelled if conditions are deemed dangerous. In the event of cancellation due to dangerous adverse weather conditions, either prior to or during the event, refunds will be at the point of sale. You must retain and submit your original printed ticket to claim the refund.

Access generally

Several roads and pathways leading to and between venues are in rough condition, as would be found in any country area. Access pathways between events, via local roads and streets, are affected by adverse weather conditions. The St Albans Writers’ Festival Inc. cannot accept responsibility for the risks or discomfort associated with use of roads and pathways leading to and between venues. Wheelchair access is NOT available to all venues. Please direct questions about disabled or wheelchair access to enquiries@stalbanswritersfestival.com.au